Head of Operations

Purpose of Role

The Head of Operations will lead and run Ascot Lloyd’s servicing capability, overseeing a large, multi-site operational function delivering scalable, high-quality ‘operations-as-a-service’ support across the business. The role will be responsible for driving operational excellence, consistency and efficiency, whilst enhancing client outcomes and supporting advisers through a high-performing team. A key focus will be shaping and embedding modern operational practices, including automation, AI-enabled processes and continuous improvement methodologies.

Key Responsibilities

• Lead and develop an operations functionacross multiple UK hubs


• Establish and optimise ‘operations-as-a-service’ capabilities to support scalable business growth


• Drive operational excellence through standardisation, process optimisation, AI and continuous improvement


• Own and deliver transformation initiat...