Job Description
As the Head of Operations , you will act as a strategic partner to the Business Head, overseeing all core back‑office and operational support functions. You will ensure that commercial activities are supported by a robust, efficient, and premium‑quality operational backbone, driving excellence across supply chain, customer service, IT, HR, and logistics.
What You’ll Do and How You’ll Succeed
Strategic Leadership & Execution
- Partner with the Business Head to oversee back‑office operations including after‑sales service, call centre, supply chain, warehousing, logistics, new store openings, IT, and HR.
- Develop and execute annual operational plans and budgets to support commercial objectives and growth targets.
Operational Excellence & Customer Experience
- Drive efficiency and excellence across operational support functions. ...
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