Head of Quality & Customer Excellence

Eurovision Services is seeking a highly motivated Head of Quality & Customer Excellence to join our Operations leadership team in Madrid.

ABOUT THE ROLE

This is a strategic leadership role at the heart of live sports delivery - ensuring the world’s leading broadcasters, leagues, platforms, and rights holders trust us to deliver their most valuable content flawlessly, every time.

As the voice of the customer inside the organization, you will shape how service excellence is designed, delivered, measured, and continuously improved across our global contribution and distribution ecosystem.

YOUR IMPACT

As Head of Quality & Customer Excellence, you will own the end-to-end service quality experience - from event readiness to live transmission performance and post-event improvement cycles - positioning Eurovision Services as a mission-critical partner for Tier-1 customers worldwide.

You will lead global service assurance...