Head of Student Success and Experience

Head of Student Success and Experience (Online Campus)

Grade 9 – £58,225 to £69,488

Full Time (1FTE), Open ended

Location: This role can be based on our Edinburgh or Dubai campuses – minimum 3 days per week on campus, up to 2 days per week home working.

Annual Leave: 33 days, plus 9 building‑closed days (and Christmas Eve when it falls on a weekday).

Key Responsibilities

Strategic Leadership

• Develop and execute a student success strategy aligned with the Online Campus objectives.
• Drive initiatives to enhance student satisfaction, retention, and progression across all programmes and portfolios.
• Establish KPIs for student success, measuring and improving student outcomes through data‑driven decision‑making.
• Contribute to annual student number planning and financial planning, updating forecasting based on data insights.
• Advocate for student experience excellence within the Onl...