Job Description
This role sits at the intersection of guest experience, process design, people enablement, and data driven decision-making. The incumbent will be the company's internal benchmark-setter – defining what 'great' looks like operationally and building the systems to make 'great' the norm, not the exception.
A - STORE STANDARDS & UPKEEP
• Set and enforce Hygiene & Maintenance standards; build an internal audit cadence that identifies gaps before they impact guest experience.
• Lead Visual Merchandising and In-Store Communication standards in partnership with the Marketing team.
• Oversee outlet redesign and infrastructure upgrade projects in collaboration with the Projects and Design team.
B. DIGITAL ENABLEMENT & PROCESS AUTOMATION
• Drive Contact Centre Automation, Digital Checklists, and Dynamic Discounting initiatives as part of the digital enablement roadmap.
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application