Healthcare Customer Service Representative

Location: Onsite

Schedule: Shifting Schedule

Role Description

We are seeking a dedicated and customer-focused Healthcare Customer Service Representative to join our team. In this role, you will assist healthcare members, providers, and clients by addressing inquiries, resolving concerns, and delivering excellent customer service while ensuring compliance with healthcare policies and procedures.

Key Responsibilities

• Handle inbound and outbound customer interactions related to healthcare services and benefits.
• Assist members with inquiries regarding coverage, claims, eligibility, and account information.
• Resolve customer concerns accurately and efficiently while maintaining professionalism.
• Document customer interactions and update records in the system.
• Adhere to company policies, healthcare regulations, and quality standards.
• Meet performance metrics including produ...