Job Description
Overview
Snapscale is looking for a Mandarin Bilingual Healthcare Virtual Assistant who can work onsite to join our team and play a key role in ensuring a seamless patient experience. If you have strong communication skills in Mandarin and English , attention to detail, and a passion for healthcare, we’d love to hear from you!
Key Responsibilities
- Verify patient benefits and insurance coverage
- Reactivate past patients and maintain engagement
- Answer inbound calls and assist patients with inquiries in Mandarin and English
- Follow up on appointment confirmations and reminders
- Make outbound calls to leads and potential patients
- Schedule and reschedule patient appointments efficiently
- Process prescription refills in accordance with clinic policies
- Manage electronic medical records (EMR) accurately
- Audit laboratory results and follow up on missing or pending r...
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