Help Desk Agent

**Overview**
**Employment in this role is conditional upon successful execution of the contract by the client.**
**The Work**
The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and requests.
This position aligns with Cayuse’s core values of Innovation, Excellence, Collaboration, Adaptability, and Integrity by fostering technical solutions that meet customer needs, promoting teamwork, and prioritizing quality in deliverables.
**Responsibilities**
**Responsibilities**
+ Respond promptly to user inquiries and support requests received via phone, email, chat, or ticketing system.
+ Diagnose, troubleshoot, and resolve technical issues related to hardware, software, operating systems, and basic network connectivity.
+ Accurately log all incidents, service requests, and resolutions in the designated help desk ticketing system.
+ Escalate...