Help Desk Analyst II

Description We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations.

Responsibilities:
• Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings.
• Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment.
• Support daily operations of network hardware by assisting with switches, routers, wireless access points, and relate...