Job Description
Work Hours: United States Eastern Time (9 AM - 6 PM EST)
Salary Range: $900-$1,200 (USD) per month
About BitByBit (BBB):
BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We’re seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment.
Responsibilities
- Deliver exceptional customer service to end users via phone and email.
- Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure.
- Provide remote desktop support...
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