Help Desk Officer

Overview

Job Purpose : Help Desk Officer provides the point of contact, and coordination of response for facilities related faults to the Airport’s facilities.

Responsibilities

• Coordination point between airport operations and FM maintenance and service providers
• Obtain client information by answering telephone calls, emails, and tickets; verifying information
• Provide accurate, valid and complete information by using the right methods/tools
• Follow up on the timely and efficient service provided in accordance with the agreed Standard Operating Procedures as well as safety and security standards set by Company
• Respond to airport emergencies and coordinate FM emergency activities
• Adhere to all company and client policies and procedures
• Promote a zero injury safety culture across facilities and the Facility Management community
• Promote the Facility Manager and Company in a positive man...