Helpdesk Administrator

Helpdesk Administrator

PREAH Building Services

PREAH Building Services provided pay range

This range is provided by PREAH Building Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

FM Helpdesk Administrator

Role & Responsibilities

• Engage with clients to understand their facilities management needs and allocate appropriate resources.
• Manage inbound calls and emails, logging all details accurately in the CAFM (Computer Aided Facilities Management) system, we currently use Joblogic.
• Provide updates to clients regarding the status of their requests and planned works.
• Ensure service level agreements (SLAs) are adhered to and elevate issues where necessary.

Job Management & Scheduling

• Schedule reactive and planned maintenance jobs using the CAFM system.
• Coordinate with e...