Helpdesk Advisor

Our client is looking for an experienced is looking for a Helpdesk Advisor
We are seeking a proactive and customer-focused Helpdesk Support Officer to join our Facilities Management team. Acting as the first point of contact for all facilities-related queries, you will play a key role in ensuring the smooth operation of property services across the Council’s estate.

This is a fast-paced, high-volume role where you’ll coordinate and track both hard and soft FM requests using the CAFM system (Civica), ensuring issues are resolved efficiently while delivering excellent customer service.

Key Responsibilities

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Helpdesk & Service Delivery

•Act as the first point of contact for clients, contractors, and stakeholders

• Log, track, and manage all facilities requests (emergency and non-emergency) via the CAFM (Civica) system

• Assess and ...