Helpdesk Operator Officer

Position Purpose

The Helpdesk Operator is responsible for delivering an efficient and customer-focused helpdesk service within the organization. The role involves receiving, logging, and coordinating service requests, ensuring timely communication between clients, technicians, and internal teams. The operator ensures full compliance with service procedures and supports smooth operational delivery across all facilities.

Role Description

• Service Request Management: Receive, log, and prioritize service requests through calls, emails, and CAFM systems.
• Operational Coordination: Assign tasks to technicians and service teams, ensuring accurate tracking and timely completion.
• Follow-Up & Monitoring: Monitor open requests, follow up on pending jobs, and ensure achievement of KPIs and service timelines.
• Customer Communication: Provide clear and professional communication to clients, tenants, and staff regarding service status...