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HELPDESKAGENT

📍 OPUS IT Services Pte Ltd • singapore, singapore, Singapore • Posted June 01, 2026

Full-time Posted June 01, 2026
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Job Description

Job Scope

  • Provide 1st level troubleshooting to customers.
  • Respond to customers calls in a professional and courteous manner
  • Draft professional emails to respond to customers' enquiries
  • Follow call script processes to answer incoming calls, emails, etc
  • Generate reports using Excel
  • Responsible for logging calls and ensure all calls contain clear problem description, resolution and all activities carried during resolution of the problems with the customers

    • Requirements

  • Nitec / Diploma in Information Technology or Computer Studies or equivalent
  • At least 1 year relevant experience in related field
  • Good written and spoken English
  • Basic technical knowledge skills PC troubleshooting, basic connectivity
  • Good Interpersonal Skills and Communication Skills
  • Comfortable working in call centre environment

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