Hootsuite Implementation Manager

About the Role

We are seeking an experienced Hootsuite Implementation Manager to own the client relationship and oversee delivery of new client implementations. This role combines client-facing consultancy, project management, and quality oversight, working closely with Implementation Specialists who deliver the hands‑on configuration. The responsibility is to ensure implementations are delivered on time, to scope, and with a high-quality client experience.

What You Will Do

Client Management & Discovery

• Act as the primary point of contact for new implementation clients
• Lead requirements review meetings to confirm client needs, objectives, and scope
• Translate business requirements into clear delivery briefs for implementation specialists

Project Management

• Own the end‑to‑end implementation plan, timelines, and milestones
• Coordinate and oversee one or more Implementatio...