Job Description

Job Title
Hospital Concierge (Patient Care Navigator)
Purpose of the job:

The Health Ambassador ensures smooth, high-quality medical support for patients by coordinating care, assisting with hospital processes, and acting as a liaison between patients, medical facilities, and International SOS.
Job Responsibilities
Key Responsibilities:
Support patient care (appointments, admissions, discharge, and follow-ups)

Assist with hospital navigation, registrations, and medical translation

Coordinate cases and updates with Assistance Centers

Advocate for patient safety, comfort, and well-being

Ensure confidentiality and compliance with SOPs

Handle reports, documentation, and daily briefings

Be available on-call (24/7)
Requirements:
Bachelor’s degree; 3+ years in customer ser...
            

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