Hostess

Job Summary

The Hostess is responsible for creating a warm and welcoming first impression for guests at Ladurée. Greets guests, manages reservations and seating arrangements, and ensures excellent customer service while maintaining the brand's luxury standards and elegant atmosphere.

Key Responsibilities

• Welcome guests in a friendly, professional, and courteous manner.
• Manage restaurant reservations and maintain an organized waiting list.
• Escort guests to their tables and present menus.
• Coordinate with the restaurant team to optimize table turnover and seating arrangements.
• Answer telephone calls, respond to guest inquiries, and handle reservation requests.
• Maintain accurate records of reservations, guest preferences, and special requests.
• Ensure the reception and waiting areas are clean, organized, and presentable at all times.
• Assist guests with directions, information about the...