Host/Hostess

Your Role in the Story

The Host/Hostess is the first point of contact for our guests, responsible for creating a warm, welcoming, and professional experience from reservation to departure. This role requires exceptional interpersonal skills, a polished appearance, and efficiency in managing guest flow and reservations.

Key Responsibilities

• Provide a warm welcome and guide guests to their tables.
• Assist with table and display setup.
• Be attentive to guest needs and address concerns, reporting incidents to the Supervisor.
• Maintain cleanliness and organization of hostess station and menus.
• Efficiently manage bookings to maximize seating while accommodating guest preferences.
• Maintain and update the guest database.
• Communicate special requests (e.g., birthdays, dietary requirements) to relevant staff.
• Support restaurant readiness prior to service.
...