Job Description
Job Description
- Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa & Health Club, Food & Beverage, and Culinary)
- Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
- Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan
- Provide coaching; leadership development; and goal setting with hotel department heads
- Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
- Ensure that monthly financial outlooks for Rooms, Food & Beverage and Spa are accurately achieved
- Play a lead role in yield management for Rooms, Food & Beverage and Spa
- Be a key player in redevelopment and capital projects from an operations viewpoint
- Ensure the implementation and delivery of all Raffles Standards<...
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