Job Description
What you’ll be doing:
- Welcome guests as they arrive and make sure they have the best possible check-in
- Make sure our guests are happy - attend to any questions or concerns raised by guests
- Liaise between Guest Experience, Property Managers, Operations, Concierges and most importantly, guests
- Answering emails, messages and phone calls
- Creating bookings and taking payments
- Problem-solving with your Team on a daily basis
Here’s our description of the ideal person for this job:
- Reception, hotel or hospitality experience is a must!
- Based in Cape Town & comfortable working shifts
- Empathetic with high emotional intelligence
- Excellent verbal and written communication
- On-time, in the right place at the right time and ready with a smile
- Tech-savvy and detail oriented
- Calm under pressure
- Someone who genuinely cares about each...
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