Hotel Reservation Specialist - Cebu

Hotel Reservation Specialist

We are looking for Hotel Reservation Specialists to assist guests with booking inquiries, reservation changes, cancellations, and general hotel-related concerns. The role requires excellent communication skills, attention to detail, and a customer-first mindset to ensure a smooth and positive guest experience.

Responsibilities

• Handle hotel reservation inquiries via phone, chat, or email.
• Assist guests with booking, modification, and cancellation requests.
• Provide accurate information about hotel rates, amenities, policies, and availability.
• Document customer interactions and reservation details accurately in the system.
• Escalate complex concerns or complaints to the appropriate team.
• Meet quality assurance and customer satisfaction standards.

Schedule & Training

• Shifting schedules, including nights, weekends, and holidays.
• Paid...