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Hotel Reservations Executive

📍 Marina Bay Sands • Singapore, Singapore, Singapore • Posted June 24, 2026

Full Time Posted June 24, 2026
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Job Description

JOB SCOPE

  • Help guests with planning and booking reservations for Integrated Resort products and services.
  • Understand guests’ needs and provide them with personalized solutions.
  • Be customer centric with internal and external guests via all communication channels.
  • Deliver high touch experience that is aligned with Company Service Strategy to all guests.
  • Handle first level complaint with a pleasant disposition.
  • Agility to handle services and requests effectively & efficiently.
  • Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
  • Up to date with hotel information of events/activities to provide accurate information in a timely manner.
  • Responsive to emergency situations in according to hotel guidelines.
  • Contribute to achieve individual and team KPIs.
  • Support other responsibilities that may be assigned from time to t...

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