Job Description
PURPOSE OF POSITION
To provide housekeeping order taking / telephone service to guests and staff
KEY ROLES & RESPONSIBILITIES
- Ensure forwarding and receiving of all information pertaining to Housekeeping
- Receive record and distribute various reports via Opera Property Management System
- Receive record and transmit guest requests accurately
- Input accurate room status into computer daily and investigate discrepancies
- Maintain and update administrative data
- Maintain key control and monitor lost property
- Maintain working area in a proper state of cleanliness
- Handle guest complaints delegate immediately & report to Head Housekeeper
- Comply with hotels health safety and hygiene policies
- Adhere to personnel grooming and hygiene standards
- Attend meetings and training sessions as required
- Has an awareness of all Housekeeping positions including thei...
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