Job Description
Key Responsibilities
- Act as a strategic partner to CPS leadership by translating operational, service, and workforce data into insights that support decision making.
- Analyze CPS processes, identify inefficiencies, and recommend data‑backed improvements to enhance service delivery and employee experience.
- Support transformation, optimization, and change initiatives by providing impact analysis, risk assessment, and benefits tracking.
- Gather business requirements for reporting, dashboards, and operational metrics, ensuring alignment with CPS and global HR goals.
SLA & KPI Ownership (CPS)
- Own end‑to‑end SLA and KPI reporting for CPS across supported countries and HR domains (e.g., Workday transactions, onboarding, payroll, benefits, case management).
- Ensure accuracy, completeness, and timely delivery of monthly and ad‑hoc SLA/KPI reports used in Service Performance Boards (SPBs) and leadership reviews.
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