Job Description
Position Description:
Key Responsibilities
. Function as the First point of contact for cases raised by the partners and/or managers via call or HR Service Center.
. Answer phone calls received in English and/or French.
. Appropriately categorize, prioritize, assign and escalate cases to the correct provider group.
. Assist, where possible, in resolving HR related queries from partners /managers/non- partners.
. Provide a positive image of CGI through his/her role.
. Deliver GBS H2R services on the assigned agreed processes to CGI partners around the world.
. Participate in all assigned GBS projects and activities ensuring successful performance with GBS Management.
. Ensure that set objectives are met as defined on the agreed performance metrics.
. Gather relevant detailed information regarding the queries.
. Ensure that appropriate measures are taken to preserve partner data confidentiality, and integrit...
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