HR Services Admin

HR Services Administrator

Mexicali, BC, México – Onsite

The HR Services Administrator serves as the first point of contact for employees and managers regarding HR-related inquiries. This role focuses on delivering high-quality administrative support, resolving Tier 1 HR requests, and ensuring accurate and efficient processing of employee data and HR transactions in alignment with internal policies and procedures.

Responsibilities

• Provide first‑level HR support to employees and line managers regarding HR-related inquiries.
• Respond to employee requests and process transactions through inquiry systems using documented policies and procedures.
• Escalate complex HR matters to second‑level support or appropriate teams.
• Input and maintain employee data within HRIS systems while ensuring accuracy and confidentiality.
• Generate basic HR reports and performance metrics.
• Review employee records and HR-re...