Job Description
Description
•Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
• Provide a high level of customer service to all online banking end users.
• Provide support to online banking call volume for the customer service center
• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
• Process new online account set-ups and perform ongoing maintenance to existing online accounts.
• May be required to assist other areas of the call center on an as-needed basis.
Skills
Professional Call Center experience 3+ years required,
Customer service,
Excel/ data entry,
Problem solver,
Written communication,
Verbal communication,
Phone skills,
Empa...
•Provide outstanding service via phone and email to all online banking end users with outgoing personality and professionalism; successfully address customer questions and concerns.
• Provide a high level of customer service to all online banking end users.
• Provide support to online banking call volume for the customer service center
• Utilize strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner.
• Serve as a service liaison between online customers of Eastern Bank and all third-party service providers.
• Process new online account set-ups and perform ongoing maintenance to existing online accounts.
• May be required to assist other areas of the call center on an as-needed basis.
Skills
Professional Call Center experience 3+ years required,
Customer service,
Excel/ data entry,
Problem solver,
Written communication,
Verbal communication,
Phone skills,
Empa...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application