Job Description
Take your customer service skills to the next level as a Customer Experience Associate at CHEP Canada. This hybrid remote role focuses on ensuring customer success and streamlining supply chain operations for thousands of accounts.
You will lead the resolution of critical inquiries, collaborate with internal teams for troubleshooting, and enhance customer engagement initiatives. With your strong analytical skills, you'll improve service performance and support business growth through effective communication and problem-solving strategies.
Key Responsibilities:
• Lead resolution of customer inquiries and support
• Collaborate with multiple departments to resolve issues
• Oversee billing disputes and ensure accuracy
• Monitor account performance and identify trends
• Maintain service-related data within CRM systems
Requirements:
• Bachelor's degree or related experience
• 3–5 years in customer service or sup...
You will lead the resolution of critical inquiries, collaborate with internal teams for troubleshooting, and enhance customer engagement initiatives. With your strong analytical skills, you'll improve service performance and support business growth through effective communication and problem-solving strategies.
Key Responsibilities:
• Lead resolution of customer inquiries and support
• Collaborate with multiple departments to resolve issues
• Oversee billing disputes and ensure accuracy
• Monitor account performance and identify trends
• Maintain service-related data within CRM systems
Requirements:
• Bachelor's degree or related experience
• 3–5 years in customer service or sup...
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