Job Description
ICT Desktop Engineer
Reference: JHB -TR-1
Duties & Responsibilities
Ensure IT Services are Accessible to Internal and External RAF Customers
- Attend IT incidents and requests.
- Configure new equipment.
- Provide software and hardware configuration according to business requirements.
- Conduct troubleshooting, maintenance, upgrades and other activities required for efficient working of computer systems.
- Undertake maintenance and repairs on damaged and repairable hardware.
- Establish connection and access to MFD and Scanners for all users.
- Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support.
- Manage replacement of consumables in the region.
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