Implementation Manager, Spanish Speaking

Implementation Manager, Spanish Speaking

At Payhawk, our Implementation Managers (IMs) play a critical role in driving customer adoption and delivering value to our clients throughout their lifecycle.

As part of our Customer Success Organization, Implementation Managers are responsible for onboarding and technical setup but also ensure that customers extract maximum value from Payhawk.

Responsibilities

• Lead the onboarding process for new customers by understanding their needs, configuring their Payhawk accounts, and delivering tailored training sessions.
• Develop and execute customized project plans for each client, ensuring a smooth and timely implementation process in line with SLAs while managing different external and internal stakeholders.
• Ensure new customers quickly realize the value of Payhawk by maximizing adoption during the initial implementation phase and aligning the setup with their business needs.
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