Implementation & Site Support Manager

Brightwork's client is currently recruiting an Implementation and Site Support Manager who will be responsible for supporting the management team for existing customers, leading the operations function at the local level, with full accountability of running the day-to-day operations during implementations. This position monitors and backfills as needed - procurement, warehouse, administrative, customer service and sales activities.

Role/Responsibilities

• Complying with Health & Safety
• Reporting directly to the Direct of Operations for Europe with a matrix reporting line to the Director of Implementations Europe.
• Adherence to strict deadlines, providing timely, accurate information.
• Responsible for establishing tracking and reporting contractual KPIs.
• Builds and maintains strong relationships with existing site teams to ensure ongoing customer satisfaction while ensuring customer compliance with contracts.
• Must ...