Inbound Customer Service Agent

Position Overview

MCI, a leading tech‑enabled business services company, is hiring an enthusiastic and service‑driven Customer Support Agent to engage customers nationwide, resolve technical issues, and promote products and services while delivering a best‑in‑class customer experience.

Key Responsibilities

• Handle inbound and outbound customer interactions in a courteous and professional manner.
• Deliver first‑call resolution through problem solving and effective call handling.
• Research systems and coordinate with other departments to resolve issues when needed.
• Accurately document and process customer claims in company systems.
• Follow all required scripts, policies, and procedures while ensuring customer satisfaction.
• Utilize training and knowledge base resources to answer questions accurately.
• Escalate unresolved or complex issues to the appropriate teams as necessary.
• Protect ...