Inbound Customer Service Officer

Customer Service Brisbane Full Time Icon Group

At Icon, what you do matters. Join a purpose driven healthcare organisation where your work supports patients, clinicians and communities every day.
We are seeking Customer Service Officer to join our Accounts Receivable team at Icon Core Services in South Brisbane.  This is an inbound customer focused role that combines strong communication skills with accurate administration, rather than a traditional collections or debt recovery position.  No sales calls and no cold-calls either!
About the role
You will be the first point of contact for billing and payment enquiries, delivering professional, responsive service while supporting accurate and timely accounts receivable outcomes.
What you will do
• Respond to inbound phone and email enquiries with a first contact resolution mindset
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