Job Description
Location: Marikina (On-site) | Employment Type: Full-Time | Experience: No experience required | Education: Bachelor’s degree required
Job Summary
This role handles inbound inquiries, qualifies merchants, and guides them through onboarding. It ensures timely responses, supports activation, and escalates complex cases, helping maintain a smooth onboarding process and a strong sales pipeline.
Duties & Responsibilities
- Serve as the primary point of contact for inbound merchant inquiries across all inbound channels.
- Qualify inbound leads by understanding the merchant’s business model, payment requirements, transaction volume, and technical needs.
- Explain and demonstrate how Dragonpay’s payment solutions align with the merchant’s business needs.
- Guide qualified merchants through documentation, integration, and activation to ensure a smooth setup.
- Accurately track leads, communications, and onboarding sta...
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