Job Description
Digital Incident Management:
- Ensure flawless and consistent execution of rapid response to critical alerts/incidents
- Provide highly customer-focused leadership on tech bridges for P1/P2 incidents
- Maintain a strong technical, end-to-end knowledge of complex digital systems (i.e., delivery pipeline and production stack)
- Influence support teams to respond appropriately to customer demand
- Perform tier 2 level system remediation responsibilities, including error log analysis and ensure proper support are identified and engaged, Moderate system/application maintenance and intervention
- Some on-call work is expected
- Interacts with other Tier 2, Tier 3 teams, project managers, Change Management, developers, Help Desk, etc.
- Responsible for the monitoring of the Digital systems, Unix servers, databases, Weblogic, API, Cloud platforms and production applications.
- Responsible for Triage, resolve an...
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