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Incident Management Specialist

📍 SBM • Al-Zahra'a, Makkah Province, Saudi Arabia • Posted June 25, 2026

Full-time Posted June 25, 2026
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Job Description

Location:


Saudi Arabia

Education:

Bachelor’s degree in Information Technology, Computer Science, MIS, Engineering, or related field.


Experience:

2–4 years of hands-on experience in Incident Management, IT Operations, NOC/SOC roles, or IT Service Management functions.


Monthly Salary Package:

9,00 - 12,000 SAR 


Qualifications & Skills:

  • Strong understanding of IT Service Management (ITSM) frameworks, especially ITIL.

  • Experience in incident logging, classification, prioritization, investigation, and closure.

  • Ability to manage multiple incidents simultaneously and meet defined SLAs.

  • Strong analytical skills to identify trends, anomalies, recurring issues, and performance insights.

  • Proficiency with incident management tools and monitoring platforms.

  • Experience preparing and documenting incident reports, RCA re...

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