Job Description
Link-Worldwide is looking for a Service Operations Manager in Nezahualcóyotl, Mexico, to ensure IT services remain stable and aligned with business priorities. The role combines operational leadership with technical expertise, overseeing major incidents and enhancing service reliability.
The ideal candidate will have over 5 years of experience in IT operations and fluency in both English and Spanish. Responsibilities include leading incident management, conducting root cause analysis, and managing change requests.
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