Incident & Problem Manager

Do you want to work in a highly dynamic environment? Are you motivated to ensure reliable services and trusted communication for Swiss banks during critical situations? We are looking for a Business Incident Manager to join our BBS Operations team in Zurich, responsible for managing incidents from a business perspective, ensuring clear communication, and supporting continuous improvement. Be part of a team that values reliability, collaboration, and ownership in delivering stable and customer-oriented services.

What You Will Do

• Assess incidents from a business and client impact view, complementing technical handling by control center teams
• Ensure clear and timely communication, preparing incident updates and reports for clients and internal stakeholders
• Coordinate follow-up actions and support transition to problem management, ensuring proper documentation and closure
• Act as interface between operations, IT teams and external ...