Job Description
Elevate customer service at Indigo as the Customer Operations Leader. Lead your team to achieve omnichannel sales goals while enhancing customer experiences through proactive engagement.
In this pivotal role, you will be responsible for coaching Customer Experience Representatives and ensuring the success of omni sales strategies. You will advocate for customer needs, manage seamless inventory processes, and foster an environment of team growth and development. Collaboration with various departments is key in your efforts to innovate and improve service delivery.
Key Responsibilities:
• Provide functional coaching to CERs
• Drive omni sales and advocate for customer interests
• Identify and resolve operational issues
• Support marketing and community engagement initiatives
• Open and close store while managing the floor
Requirements:
• 1-2 years in customer service or operational roles
• Experience leading teams with a focus on performance
• Strong busi...
In this pivotal role, you will be responsible for coaching Customer Experience Representatives and ensuring the success of omni sales strategies. You will advocate for customer needs, manage seamless inventory processes, and foster an environment of team growth and development. Collaboration with various departments is key in your efforts to innovate and improve service delivery.
Key Responsibilities:
• Provide functional coaching to CERs
• Drive omni sales and advocate for customer interests
• Identify and resolve operational issues
• Support marketing and community engagement initiatives
• Open and close store while managing the floor
Requirements:
• 1-2 years in customer service or operational roles
• Experience leading teams with a focus on performance
• Strong busi...
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