Job Description
IT&T Manager
Mandarin Oriental, Kuala Lumpur is looking for an IT&T Manager to join our Information Technology & Telecommunication (IT&T) team. The IT Manager will provide supervision, direction and leadership in accordance with the company’s objectives.
About the job
Based at the Mandarin Oriental, Kuala Lumpur / within the IT&T Department, the IT&T Manager will oversee day‑to‑day IT support, first‑line colleague support, second‑line guest support, hardware & software maintenance, system event rectifications, routine task management, change management planning, and vendor issue escalation.
Responsibilities
General IT Management
- Support SLA Management
IT Support
- Assist with IT Routine Task List
- Daily Guest & Colleague Support
- IT Infrastructure Maintenance Tasks
- End Point Devices Maintenance Tasks
- Hotel Core Application Maintenance & Monitor <...
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