Job Description
Roles and Responsibilities
Key Responsibilities:
- Provide L2/L3 production support for Informatica and SAS Suite (including BDM and PC) to ensure high availability and performance.
- Monitor batch schedules, workflows, integrations, and data pipelines; proactively identify failures and performance bottlenecks.
- Troubleshoot incidents, perform impact analysis, and restore services within agreed SLAs using ITIL-aligned practices.
- Execute operational tasks such as job restarts, reruns, validations, and controlled deployments as per runbooks.
- ITIL Process Adherence: manage incidents, service requests, and escalations with clear communication, ownership, and timely updates to stakeholders.
- Perform root cause analysis (RCA) and contribute to problem management by implementing preventive fixes and documenting learnings.
- Support change management by participating in release activities, risk assessments, and p...
Apply for This Position
Ready to take the next step? Click the button below to submit your application.
Submit Application