Job Description
Job ID: 20163
- Location: Kent Ridge
- Working hours: 8.30am - 5pm
- Salary: up to $6,300 (Based on experience)
- Primarily responsible for Support and Training Management for relevant Partners.
- Provide timely and effective Post-Sales Technical Support for Informatics products.
- Respond promptly to Customer and Partner inquiries, aiming to resolve issues within the shortest possible downtime.
- Identify and address potential issues proactively.
- Maintain a consistent resolution time for post-sales support cases to ensure customer satisfaction.
- Deliver comprehensive technical training, including material preparation/updating on Informatics products to Partners and Customers.
- Develop and demonstrate comprehensive knowledge of LabSolutions Software Suite, including configurations, new features, workflow, architecture, and technical features.
- ...
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