Job Description
Role name: It support engineer:
Experience:1-2 years
Location: Kolkata
Role Overvie
wThe Service Desk & Remote Support team is responsible for delivering technical assistance, account management, and coordination across IT operations. This role ensures smooth functioning of IT services, user support, and system reliability
Key Responsibilitie
sTechnical Suppor
- tTroubleshootin g hardware, software, and network issues
- .Application-level suppor t for business-critical tools
- .Vulnerability remediatio n and patch management
- .Remote assistanc e for end-users
Account & Access Managemen
- tUser enrollmen t and onboarding support
- .Password managemen t and recovery
- .Access provisionin g for systems and applications
- .Account troubleshootin g and escalation
Documentation & Monitori...
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