Job Description
About the Role
Improve IT support efficiency by identifying and eliminating repetitive manual support activities. Automate common Service Desk and End-User Support processes to reduce ticket handling time and improve user experience.
Responsibilities
Experience- 8 - 15 Years
Design and implement automation across workplace services including:
Service request fulfilment
Device provisioning and lifecycle management
Identity and access management
Endpoint remediation and self-healing
Software packaging and deployment
Employee onboarding and offboarding
Develop self-service support capabilities and automated request fulfillment workflows.
Introduce proactive endpoint monitoring and automated remediation to reduce user-impacting incidents.
Drive shift-left support strategies by improving knowledge base content, standard operating procedures, and self-help solutions.
Support and optimize Digital Workplace platforms including:
Mic...
Improve IT support efficiency by identifying and eliminating repetitive manual support activities. Automate common Service Desk and End-User Support processes to reduce ticket handling time and improve user experience.
Responsibilities
Experience- 8 - 15 Years
Design and implement automation across workplace services including:
Service request fulfilment
Device provisioning and lifecycle management
Identity and access management
Endpoint remediation and self-healing
Software packaging and deployment
Employee onboarding and offboarding
Develop self-service support capabilities and automated request fulfillment workflows.
Introduce proactive endpoint monitoring and automated remediation to reduce user-impacting incidents.
Drive shift-left support strategies by improving knowledge base content, standard operating procedures, and self-help solutions.
Support and optimize Digital Workplace platforms including:
Mic...
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