Information Technology Technician (Las Carolinas)

I. Job SummaryThe Information Technology Technician provides essential technical support and oversight to the local campus community where they serve.The campus technician assists faculty, staff, and students with Windows, Apple, and Android operating systems.They must have a mature understanding of business productivity apps such as Microsoft Office, Connectwise Automate, Active Directory, and other support tools including the Microsoft Deployment Toolkit.A solid grasp of the ITIL framework and its application to industry IT Service Management methodologies for timely delivery of established service level agreements is also required.II.Job DutiesDaily support of faculty, staff, and student support requests and their corresponding escalation where applicable.Monitoring and associated support of/through the IT Help Desk ticketing system.Asset management and IT inventory auditing, including provisioning of new assets and assistance in onboarding new faculty and staff.Hardware repairs ...