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Infrastructure Delivery Sr. Manager

📍 Black Box • Phoenix, Arizona, United States • Posted June 12, 2026

Full time Posted June 12, 2026
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Job Description

Role description:

  • Responsible for continuity, renewal, and profitability of the assigned account(s) in a vertical, with a strong focus on delivery governance and operational efficiency.
  • Act as the single point of accountability for client delivery outcomes – managing delivery across horizontals through coordination with PMs and delivery ops.
  • Work in collaboration with Sales team (Vertical AM/BDM/Sol. to drive client satisfaction and enable delivery-led growth through account-specific SLA achievement.
  • Coordinate and act as conduit for overall delivery – stitching together an account view by working together with PM’s, Account manager and Practitioner sales.

    • Key responsibilities:

  • Drive delivery execution and delivery excellence in adherence to SLAs.
  • Primary owner for account delivery & mgmt. of all projects under the assigned account: account level SLAs, reviews, resource planning, CSAT & budget.
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