Job Description
Key Responsibilities
Infrastructure Operations
- Monitor, maintain, and support network, server, storage, and security infrastructure.
- Perform health checks, preventive maintenance, and system monitoring activities.
- Support network devices including switches, routers, firewalls, VPNs, and related connectivity components.
- Assist in server administration, system recovery, hardware troubleshooting, and capacity monitoring.
Incident & Problem Management
- Investigate and resolve infrastructure incidents affecting service availability.
- Perform onsite troubleshooting and coordinate escalations with internal teams and vendors.
- Support service restoration activities within agreed response timelines.
- Participate in root cause analysis and issue resolution.
Change & Patch Management
- Execute approved infrastructure changes, upgrades, ...
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