Ingeniero de Soporte Técnico, Alpha (Remote)

Educational support infrastructures are overwhelmed by mounting complexity, even as demands from schools, learners, and families escalate. Institutions now require real-time, AI-powered responses spanning learning platforms, student information systems, hardware, and operational processes. Yet most providers remain trapped in disjointed tools, manual handoffs, and fragile workflows that collapse under real-world pressure. We address this challenge through a radically different approach: AI-enhanced cyborg agents positioned at the core of a living educational environment. In this position, you will define how the system evolves. Each resolution you achieve refines future automation, every root cause investigation shapes process and governance, and every anomaly you decode enhances outcomes for thousands of learners and teaching professionals. This is direct, production-level troubleshooting within a service context. You will diagnose ambiguous, multi-party failures spanning educational ...