Inside Sales and Customer Support Specialist

Inside Sales & Customer Service Representative

Job Type: Permanent. Available Locations: Ottawa.

We develop cutting edge hardware systems and work on driving results with a highly skilled cross‑functional team. This role focuses on sales growth, customer engagement, ticket management, and order processing to ensure customer success and satisfaction.

Responsibilities

• Customer Engagement:
  • Respond to customer inquiries via phone, email, or other communication channels promptly and professionally.
  • Proactively engage with existing and potential customers to understand their needs, address questions, and provide solutions aligned with our product offerings.
  • Build and maintain strong customer relationships to foster long‑term partnerships and customer loyalty.
  • Follow up on leads and opportunities generated through marketing campaigns or referrals.
• Customer Support & Ticket Management:
  • Rece...